Refunds

#When you’re owed a refund

• You paid more than the order (the difference).
• You paid twice with the same memo (the second payment).
• You paid after the reservation expired and the order couldn’t be completed.
• An underpaid order wasn’t topped up in time, or a reviewed payment was rejected (everything you paid).
• You paid a creator who had no order for you (the whole payment).

#How a refund reaches you

Your money went directly to the creator, so the creator refunds you, in X Money. Their watcher shows them the exact amount and a note to send, and the refund is due within 3 days.

#Confirming or disputing

When the creator reports the refund as sent, it appears in Orders with two buttons: I got it and It never arrived. If you don’t answer within 7 days, the refund counts as received. If it never arrived, our team looks at the case and can pay you from the creator’s bond.

#The bond guarantee

Every creator holds a refund bond before they can sell. If a refund isn’t sent within 3 days, it’s paid from that bond and the creator’s checkout pauses. A creator with 2 open disputes is paused too. The full rules are in the refund policy.