Managing sales
Payments, the attention queue, review decisions, refunds you owe and your records.
Payments
Studio → Orders lists every payment your watcher reports: who paid, how much, the memo or note, the X Money transaction, the delivery wallet, which rule matched it and its status. Personal payments that have nothing to do with xnft.money are marked as ignored.
Needs attention
A short queue of things only you can decide:
| Item | Your options |
|---|---|
| A payment we couldn’t place | Assign it to the order it was meant for, refund it, or mark it “Not xnft” if it was personal. |
| An order in review | Approve (it’s delivered) or reject (it’s refunded). |
| An underpaid order | Nothing to do — the buyer has 2 hours to send the rest. |
| A refund you owe | Send it in X Money, then mark it as sent (your watcher usually does this for you). |
Orders nobody decides within 12 hours are refunded automatically, and payments nobody places within 3 days become refunds too.
Refunds you owe
- Your watcher shows each refund with the exact amount and note to send.
- When you send it, the collector is asked to confirm. Unanswered after 7 days, it counts as received.
- A refund not sent within 3 days is paid from your bond and your checkout pauses. 2 open disputes pause it too.
Buyer list and statements
- Each drop has a downloadable buyer list (CSV) in Studio → Drops.
- At the end of the month you can import your X Money statement (CSV) in Studio → Orders. It’s compared with what your watcher reported and lists anything missing or different. It never changes an order by itself.
- You get notifications for reviews, refunds due or disputed, a failed deployment or an offline watcher.
Last updated September 26, 2026Something unclear? Read the FAQ