Order lifecycle
Every state an order can be in and what moves it.
States
| State | Meaning | What happens next |
|---|---|---|
| Reserved | Checkout done, waiting for your payment. | Payment → payment seen. No payment in 30 minutes → expired. |
| Payment seen | A payment for this order arrived. | Checks pass → matched. A hold or review may apply first. |
| Underpaid | Part of the amount arrived. | The rest arrives → payment seen. Otherwise after 2 hours → refund due. |
| Review | Someone has to decide. | Approved → matched. Rejected or 12 hours pass → refund due (or cancelled if nothing was paid). |
| Matched | Payment confirmed; delivery is queued. | Transaction sent → fulfilling. |
| Fulfilling | The on-chain transaction is on its way. | Confirmed → delivered. Failed → retried. |
| Delivered | The NFT is in your wallet. | Final. |
| Expired | The reservation ran out without payment. | A payment within 2 hours can still re-open it. |
| Refund due | The creator owes you money back. | Refund sent → refunded. |
| Refunded | Your money was returned. | Final. |
| Cancelled | You cancelled, or a review was rejected with nothing paid. | Final. |
Timers
| Timer | Length | What it does |
|---|---|---|
| Reservation | 30 minutes | Holds your edition while you pay. |
| Late grace | 2 hours | A late payment still completes if the edition is available. |
| Top-up | 2 hours | Time to send the rest of an underpaid order. |
| Review | 12 hours | Time to decide a payment in review. |
| Refund deadline | 3 days | After this a refund is paid from the creator’s bond. |
| Unplaced payments | 3 days | A payment nobody could place becomes a refund. |
| Refund confirmation | 7 days | An undisputed refund counts as received. |
| High-value hold | 24 hours | For orders of $1,000 and above without a second confirmation. |
These values come from our live configuration — see live parameters.
Last updated September 26, 2026Something unclear? Read the FAQ