When a payment isn’t perfect
Too little, too much, twice, too late, wrong creator, no memo — what happens in each case.
Overview
People forget memos and mistype amounts. Each case below has a defined answer, and whenever the answer isn’t clear the piece stays locked.
| What happened | What we do |
|---|---|
| No memo | Matched on your X handle and the exact amount. |
| Wrong memo | The checksum rejects it; matched on handle and amount, or reviewed. |
| Too little | The order waits 2 hours for the rest, then everything is refunded. |
| Too much | Delivered; the difference is refunded (or your order grows by an edition). |
| Twice | The second payment is refunded, or reviewed if it had no memo. |
| Late | Within 2 hours and if still available: completed. Otherwise refunded. |
| Wrong creator | That creator refunds you; your order stays open. |
| Someone else paid | A gift if they used your memo and paid exactly what’s due; otherwise reviewed. |
Paid too little
The order shows the remaining amount. Send it with the same memo within 2 hours and the order completes. If the rest doesn’t arrive in time, the creator refunds everything you sent.
Paid too much
You get your piece and the creator refunds the difference. If the extra is exactly the price of more editions — you paid for two with one memo — and the drop still has room within the limits, your order simply becomes two editions instead.
Paid twice
A second payment with a memo that was already paid is refunded. Without a memo, a second payment of the same amount goes to review instead, because it might have been meant for something else.
Paid late
If your reservation expired but the payment arrives within 2 hours and the edition is still available, the order re-opens and completes. Later than that, or if the edition is gone, the creator refunds you. If you only noticed after the timer ran out, start a new checkout instead of paying the old memo.
Paid the wrong creator
If your memo belongs to another creator’s drop, the creator who received the money owes you a refund. Your real order stays open, so you can still pay the right creator before it expires.
Someone else paid
A payment with your memo from a different X account completes your order as a gift when it is exactly the amount due (or comes from an account registered on xnft.money); otherwise the creator reviews it. A payment from someone else without a memo isn’t matched automatically; at most the creator can assign it to your order from their review queue.
Review
When we can’t tell for sure which order a payment is for, it goes to the creator’s review queue and the piece stays locked. The creator (or our team) approves, assigns or refunds it. If nobody decides within 12 hours, what you paid is refunded.
Checks on larger purchases
| Order amount | What happens |
|---|---|
| Under $1,000 | Delivered as soon as it matches. |
| $1,000 and above | Delivered after 24 hours, or immediately if a second watcher of the creator confirms the payment. |